This article is about HotForex support.
I live in Thailand now, I know that HotForex is very famous abroad.
In my opinion, it’s probably the biggest Forex broker in the world.
HotForex is such an overseas forex broker, but their customer support is excellent, so you can rest assured even in times of need.
HotForex offers a live chat service that allows you to communicate in real time, so if you have any problems, you can contact HotForex right away.
In this article, I will explain in detail how to contact the various contact points.
- About HotForex Customer Support
- How to contact it
About HotForex Customer Support Service
HotForex provides the following means of inquiry.
| Customer Support | Supported |
|---|---|
| Live Chat | ✔ |
| ✔ | |
| Inquiry from web site | ✔ |
| Phone | ✔ |
How to Check on HotForex Official Site?
Click on “Contact Us 24/5” at the top of the HotForex top page.
Then you will see the contact information for each inquiry and country.
(By the way, 24/5 means that they are available 24 hours a day on weekdays.
I live in Thailand, so my main contact email address is “thailand@hotforex.com”, but this should be your contact address in your country.
This contact information alone shows that HotForex is a global company that provides services all over the world.
Live Chat is the most recommended
The best way to inquire is through live chat.
You can communicate with support staff in real time.
Depending on the nature of your inquiry, this may be the fastest way to resolve it.
However, depending on the country and language, live chat service hours may be limited.
If the staff is not available, you can send them an e-mail. However, replies will be sent on weekdays after the vacations and will be a little delayed.
Notes on the content of the inquiry
HotForex does not respond to the following types of inquiries.
- Trading methods and strategies
- Forecasting market price movements
- How to use Metatrader (MT4, MT5)
In particular, HotForex is not able to answer any questions regarding investment advice.
This is prohibited by law.
Also, it is better to avoid inquiring about the basic terms and contents of trading such as what is forex, what is a currency pair, and what is a spread nd so on.
(If the support is not busy, they may be able to tell you.)
On the other hand, you should contact the support desk for the following information and inquiry.
- After opening my account, I sent my personal identification documents, but they are not approved yet.
- I have made a withdrawal request, but the money has not arrived yet.
- I tried to place an order or close a position, but an error occurred.
- There are no answers to other frequently asked questions.
HotForex’s Frequently Asked Questions (FAQ) are available on the official website.
If you have any questions, please check the FAQ first.
Hot to Make Inquiries
From here, I will explain the specific inquiry procedures for each contact point.
Live Chat
It is the most user-friendly Live Chat.
Access to Live Chat
Click Live Support on the top page of HotForex official site.
Enter Live Chat room
In the lower right corner of your browser, you will see a chat space.
Choose whether you already have an account with HotForex (HF) or not.
If you already have an account with HotForex, enter your account ID and the email address you used during registration.
Live chat is available even if you do not have an account.
Select “I do not have an HF Account” and fill in the required information.
Start Live Chat
A chat will be started.
In the chat, you can send not only messages but also files such as screenshots.
You can send an email to the email address listed on the support page.
The email address depends on the country you live in, so please check it.
You can send an email at any time, but you should expect a response on the next business day.
Also, if you are inquiring about your own account, please remember to include your name, MT4/MT5 account ID, and email address.
Contact form
You can send inquiry from contact form on official web site.
This is almost same as contacting by email.
Access to Contact Form
Click Contact Us 24/5 on the top page of HotForex official site.
Send inquiry
When the contact form opens, enter your inquiry and click “Submit”.
Here, if you want HotForex to call you back, please enter your preferred contact time (in GMT standard time), phone number, and comment that you would like us to call you back, and HotForex will call you back.
Summary
What did you think?
HotForex offers a variety of support systems.
I have also used it many times.
If you have any problems, please try to use it!
＼Just 3 minutes!!／
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