This is an article about FBS support.
FBS is also a sponsor of FC Barcelona and is a very famous forex trader overseas.
FBS has an excellent support system, and is a broker that beginners can use with confidence.
In particular, the live chat service, which allows you to communicate with the support staff in real time, is very useful, and I recommend that you ask them immediately if you have any problems.
In this article, I will explain in detail how to contact the various contact points.
- About FBS Customer Support
- How to contact it
About FBS Customer Support Service
FBS provides the following means of inquiry.
| Customer Support | Supported |
|---|---|
| Live Chat | ✔ |
| ✔ | |
| Phone (Call back request) | ✔ |
The Most Recommended is Live Chat!
The best way to inquire is through live chat.
You can communicate in real time.
Depending on the nature of your inquiry, this may be the fastest way to resolve it.
FBS live chat service is available 24 hours a day on weekdays.
Notes on the content of the inquiry
FBS does not respond to the following types of inquiries.
- Trading methods and strategies
- Forecasting market price movements
- How to use Metatrader (MT4, MT5)
In particular, FBS is not able to answer any questions regarding investment advice.
This is prohibited by law.
Also, it is better to avoid inquiring about the basic terms and contents of trading such as what is forex, what is a currency pair, and what is a spread nd so on.
(If the support is not busy, they may be able to tell you.)
On the other hand, you should contact the support desk for the following information and inquiry.
- After opening my account, I sent my personal identification documents, but they are not approved yet.
- I have made a withdrawal request, but the money has not arrived yet.
- I tried to place an order or close a position, but an error occurred.
- There are no answers to other frequently asked questions.
FBS’s Frequently Asked Questions (FAQ) are available on the official website.
If you have any questions, please check the FAQ first.
How to Make Inquiries
From here, I will explain the specific inquiry procedures for each contact point.
Live Chat
It is the most user-friendly Live Chat.
Access to Live Chat
Click ‘ABOUT’ -> ‘Live chat’ on the top page of FBS official website.
Search the FAQ first.
A chat space will appear in the lower right corner of your browser.
First, search for a solution in the FAQ by typing in a keyword.
Request Live Chat
I searched for “withdraw” to try it out.
The related FAQ is displayed.
If you do not see what you want to know, click “Live Chat” in the lower right corner to start a chat.
Enter the required information
Enter your name and email address.
You do not need to have an account to use FBS online chat.
Start Live Chat
Once you enter the online chat room, the chat will start.
In FBS online chat, you can send not only messages but also files.
FBS does not disclose a support email address.
You can request it from the official website, and support will reply to you at the email address you enter.
Access the inquiry form
Click ‘ABOUT’ -> ‘FAQ’ on the top page of FBS official website.
Open an inquiry form
Scroll down to the bottom and click “SUBMIT A REQUEST”.
Submit a request
Fill in the required information and click Submit.
A reply will be sent to the e-mail address you entered here, so make sure you get it right.
Phone (Call back request)
If you would like to speak with FBS support on the phone, you can request a call back.
Access the callback request form
Click ‘ABOUT’ -> ‘Callback’ on the top page of FBS official website.
Alternatively, click on “Callback” at the top of the home page.
Callback request
Use the request form to request a call back.
You can specify the time you would like to have your call returned.
Summary
What did you think?
FBS has live chat support, which is very convenient.
If you have any problems, please take advantage of it!
＼Just 3 minutes!!／
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